Excellent customer service is based on good accessibility and competent service. To be able to process customer inquiries just in time, your colleagues need to find the right information: product information, customer data, contract data, tariff options, offer conditions, accounting data, and much more. With the matchmaker from exorbyte, you can network heterogeneous data world for reliable data transparency with minimal effort.
More than 8,000 Vodafone call center agents work daily via the AskVodafone platform with exorbyte’s matching engine. Here, the matchmaker crawls through intranet pages and searches for individual requests on a daily basis. matchmaker has all the information ready for every request.
Now individual solutions for data fusion are required: intelligent matching, automatic cleansing, and super-fast data networking for different system environments. matchmaker provides you with a 360° customer view in a short time.
If you are searching external data for fresh contacts for your customer acquisition, matchmaker not only brings light into the darkness but also saves money.
From incoming mail to the clerk in turbo mode. Find out how exorbyte supports Allianz Versicherung to route around 30 million documents faster to their destination.
Only up-to-date contact data is valuable data. Protect your sales potential! Automated verification and validation processes secure contact opportunities and pave the way to strong customer loyalty.
Lean goes faster: matchmaker brings order to your data. Clean up duplicate records and prevent duplicates in the future.
Stay on the safe side and protect yourself against fraud, illegal transactions, and money laundering. With intelligent data matching by exorbyte, you can identify risky business relationships at an early stage.